Connectivity issues affecting Galaxy and hosted applications

Incident Report for Galaxy

Resolved

This incident has been resolved.

Posted Oct 16, 2026 - 13:07 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 15, 2026 - 17:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2026 - 13:24 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 15, 2026 - 13:11 EDT

Monitoring

We've identified slowness in some of our proxies that caused intermittent request timeouts for a subset of Galaxy customers and organizations.

Posted Oct 15, 2026 - 13:10 EDT

Investigating

Some customers experienced a brief interruption accessing Galaxy and their hosted applications. We will provide updates here as more information becomes available.

Posted Oct 15, 2026 - 13:01 EDT

This incident affected: Galaxy US infrastructure, Galaxy management interface, Galaxy EU Infrastructure, and Galaxy AP Infrastructure.